Eau Spa hours may change seasonally and for holidays. Please call for current operating hours.
CANCELLATION POLICY: Don’t be a lame duck! We require a credit card for all appointments and at least 24 hours notice for cancellation to avoid being charged the full price for your treatment. Groups of five or more require 72 hours notice. Be EAUware!
CHECK-IN: When you are booked for a spa treatment, arrive at least 30 minutes ahead of your scheduled reservation so that you may loll about in the Self-Centered Garden and or scrub-a-dub-dub in the bath lounges prior to your service.
JEWELRY: Please do not bring your bling to the spa. Eau Spa shall not be liable for ANY loss of personal items even if stored in our lockers. If you have any specific concerns or questions you must bring it to the attention of the staff.
EAU-SO-LATE!: We can’t go quack in time. We will shorten your treatment if we have another guest scheduled after you.
SERVICE PAYMENTS: Please don’t duck out on your bill! All services will be charged on the payment method used to secure your reservation. Multiple promotions/discounts cannot be combined at check-out.
REFUNDS: All sales final.
GIFT CARD SALES: Everybody loves Duck Bucks! Give the gift of self indulgence to friends, family or co-workers and let them Pause, Play and Perfect at Eau Spa. All gift card sales are final.
SERVICE CHARGE: Did we fit the bill? A Facility Fee of 2%, which is retained by the Spa, is added to all Service Checks. For your convenience, a discretionary gratuity of 18% will also be added to the check. Gratuity is provided at the discretion of the guest, and is based on satisfaction with the services provided. All gratuities are paid in full to the service providers.
MINIMUM AGE REQUIREMENTS: Eau Spa is an adult playground, so ducklings under 17 must be accompanied by a parent or guardian in approved Eau Spa areas only. No guests under 17 are allowed in the Fitness Center or beyond the Wishing Well of the spa as the wet areas are clothing-optional.
UNLUCKY DUCK: Despite our best efforts, some of our treatments have been known to ruffle a few feathers, even when done properly. Please be aware of the risks associated with the treatments you choose to enjoy. Inform your provider if you are uncomfortable or have any questions.
SPA AMENITY USE: Access to our spa's amenities, including use of the Self-Centered Garden, wet areas, and lockers, is reserved for guests receiving spa treatments. If you are not receiving a service, access to amenities can be purchased at a fee of $60 per day. If you are joining us for a salon, fitnes, or waxing appointment, you are welcome to purchase a Day Pass at a discounted price of $40. Exceptions may apply.
DRUG & ALCOHOL USE: Did you have too much duck sauce? If you can't swim in a straight line, we must decline your service. For the safety of our staff and service providers, drug and alcohol abuse will not be tolerated.
Teenagers have their own Club and Beauty Lounge! Please refer to the [email protected] menu or call extension 4960.Eau Spa is located on the Lobby level near the Central Tower of the hotel. Please call extension 4960 from anywhere in the hotel.