CANCELLATION POLICY: We require a credit card for all appointments and at least 24 hours notice for cancellation to avoid being charged the full price for your treatment. Groups of five or more require 72 hours notice.
CHECK-IN: We recommend arriving at least 30 minutes ahead of your scheduled treatment to allow time for lounging and lingering in the Self-Centered Garden and bath lounges.
JEWELRY: Please do not bring jewelry to the spa. Eau Spa shall not be liable for ANY loss of personal items, even if stored in our lockers. If you have any specific concerns or questions you must bring it to the attention of the staff.
LATE ARRIVALS: Please arrive on time for treatments. Unfortunately, we will need to shorten your treatment if we have another guest scheduled after you.
SERVICE PAYMENTS: All services will be charged on the payment method used to secure your reservation. Multiple promotions/discounts cannot be combined at check-out.
REFUNDS: All sales are final.
GIFT CARD SALES: Show your love. Woo your client. Thank your babysitter. Whatever the occasion, spoil your friends, family or co-workers with a remarkable Palm Beach spa experience. All gift card sales are final.
SERVICE CHARGE: A Facility Fee of 2%, which is retained by the Spa, is added to all Service Checks. For your convenience, a discretionary gratuity of 18% will also be added to the check. Gratuity is provided at the discretion of the guest and is based on satisfaction with the services provided. All gratuities are paid in full to the service providers.